Privacy Policy
Overview
This privacy policy explains how your personal information is collected, used, and stored when you engage in counselling with Openhand Counselling Services. I follow UK GDPR and the Data Protection Act 2018 to ensure your data is handled safely and respectfully.
What information I collect
To provide counselling safely and effectively, I may collect the following information:
- Your name and contact details
- Date of birth
- Emergency contact details
- Relevant personal or medical information shared during sessions
- Brief session notes
How your information is used
Your information is used to:
- Provide counselling services
- Maintain appropriate professional records
- Ensure safe and ethical practice
Your personal information will not be shared with third parties unless:
- You have given clear consent
- There is a serious risk of harm to yourself or others
- There are safeguarding concerns involving a child or vulnerable adult
- Disclosure is required by law
Where possible, I will aim to discuss this with you first.
How your information is stored
Records are stored securely and access is restricted.
- Electronic records are password protected
- Any physical records are kept in locked storage
Reasonable steps are taken to protect your information from loss, misuse, or unauthorised access.
Communication
Email may be used for arranging appointments and general administration. Please note that email is not a fully secure form of communication, and sensitive information should be shared with care.