Complaints Procedure

I aim to provide a professional, safe and respectful counselling service. If at any time you feel dissatisfied with any aspect of the service you receive, I encourage you to raise this with me so that we can try to resolve the issue together.

Step 1 – Speaking with me

If you have concerns about your counselling, please let me know as soon as possible so we can discuss the issue openly. Many concerns can be resolved through conversation and mutual understanding.

Step 2 – Formal complaint

If you feel unable to resolve the issue directly with me, you may choose to make a formal complaint in writing. I will acknowledge receipt of your complaint and aim to respond within a reasonable timeframe.

Step 3 – Professional body

If you remain dissatisfied after raising your concern with me, you may contact my professional body for further guidance.  As a member of the British Association for Counselling and Psychotherapy, I work in accordance with their Ethical Framework.

Further information about making a complaint can be found through the British Association for Counselling and Psychotherapy.  Website: www.bacp.co.uk